FAQs

Lion HVAC is a full-service HVAC distributor serving contractors, builders, engineers, and service professionals throughout the New York and New Jersey market. We specialize in residential, commercial, and VRF solutions while providing technical support, training, fast delivery, and deep product expertise.

Lion HVAC serves licensed HVAC contractors and industry professionals. If you are a homeowner, we recommend working with a licensed contractor in your area who can source product and provide installation services on your behalf.

Absolutely. Lion HVAC regularly hosts in-person trainings, product demonstrations, and technical workshops for HVAC professionals. Visit our Training & Eventspage for the current schedule.

We carry a comprehensive range of HVAC equipment, supplies, tools, and accessories, including:

• VRF Systems & Ductless Mini Splits
• Heat Pumps, Furnaces, Air Handlers & Condensers
• Rooftop Units
• HVAC Tools, Copper & Line Sets
• Refrigerants & Gases
• Controls & Thermostats
• Ventilation Products & Commercial HVAC Accessories
• Installation Materials

We proudly carry leading HVAC brands including Samsung HVAC, Daikin, Goodman, Mitsubishi Electric Trane HVAC US, Carrier, Bryant, NAVAC, Milwaukee Tool, and many more. View all brands →

Our sales and technical teams can help identify the correct product based on job specifications, existing equipment, capacity requirements, application type, and efficiency goals. Contact usand we'll point you in the right direction.

Yes. Lion HVAC supports commercial and VRF projects with system layout assistance, product recommendations, equipment selection, technical guidance, engineer and MEP coordination, and applied project support.

Yes. Submittals are available for many products directly through the website or by request through our sales team.

Yes. Registered customers can check pricing, view availability, place orders, access order history, view invoices, and download submittals online 24/7.

Yes. Our sales and customer service teams are available to assist with phone orders during business hours. Call us at 1-800-314-3578.

Yes. Lion HVAC offers delivery services throughout the NY/NJ market, including same-day or next-day delivery options in many areas. Timelines vary based on product availability, order size, and delivery destination.

Yes. Orders may be picked up at participating branch locations during operating hours. Use our Branch Finderto locate your nearest location.

Many in-stock items are available immediately. Shipping timelines vary based on product availability, warehouse location, order size, and delivery destination. Contact our team for specific lead times.

Yes. Registered customers can view real-time product availability online after logging into their account.

You can register directly through our website using your ERP/customer account number. New customers may complete a new account application for approval. Register here →

Yes. Approved account holders can view customer-specific pricing after logging into their account. Pricing is not visible to guests or unregistered users.

Yes. Logged-in customers can view invoices, previous orders, and account activity directly through the website at any time.

Use the 'Forgot Password'option on the login page or contact our customer service team for assistance.

Yes. Our Technical Service Department provides support for:

• Equipment troubleshooting
• Product selection guidance
• Installation assistance
• Startup assistance
• Warranty guidance
• VRF system support

Warranty claims vary by manufacturer. Our team can assist with warranty registration, claim submission, replacement part requests, and manufacturer communication. Visit our Warranty Infopage or contact us directly for guidance.

Many manufacturers require product registration to activate extended warranty coverage. We strongly recommend registering equipment after installation to ensure full warranty protection.

Returns may be accepted depending on the condition of the product and applicable manufacturer policies. Some special-order or electrical items may not be returnable. Please contact our team to initiate a return request.

Yes. We carry refrigerants and equipment compatible with current industry regulations, including newer lower-GWP refrigerants where applicable. Shop refrigerants →

These are different refrigerants used in HVAC systems. Newer refrigerants such as R-32 and R-454B are designed to meet updated environmental standards with a lower global warming potential (GWP) than legacy R-410A. Our technical team can help you understand which refrigerant applies to your equipment and region.